The demand for mental health services, across the country and across the Commonwealth, is at an all-time high. We are experiencing unprecedented call volume and seeing increased wait times for referrals. We are working as fast as we can to provide care to our callers, while also maintaining a high level of service. We appreciate your patience during this time.

Learn more about When and Where to Seek Help. We are not an emergency service. If you or the person you’re seeking to assist requires a crisis response to meet immediate safety needs, please call 911, go to your local emergency room, or find your local Emergency Service Program by calling 877-382-1609.

Tools for Mental Health Care Providers

Attention Mental Health Care Providers

To update your profile in our database of mental health care providers, please log in here.

If you would like to join our network of providers, please email us, including your name, license type and email address, and we'll reply with further instructions.

William James INTERFACE Information

  • One-page flyer about the William James INTERFACE Referral Service
    English | Spanish
  • Printable postcard with essential information about William James INTERFACE
  • One-page flyer explaining What to Expect When You Call the Helpline
    English | Español

William James Continuing Ed Programs

William James College offers a wide range of continuing education programs and special events throughout the year. Courses, seminars, and workshops are designed to provide psychologists, social workers, nurses, educators, and other mental health and business professionals with the knowledge they need to take their careers to the next level. Click here for the William James CE Catalog and Online Registration System.


My Ombudsman

An independent non-profit that empowers individuals, including their families and caregivers, to access their services provided by MassHealth and its managed care plans. Visit MyObmbudsman for more information.

Children’s Behavioral Health Initiative

Children with MassHealth insurance are eligible for additional services and supports that can be used in conjuction with outpatient mental health services. See INTERFACE's resource guide to learn more about the mental health services availbale to children with MassHealth.

Child and Adolescent Needs and Strengths​ (CANS) Certification

Clinicans are required to complete CANS training and certification in order to provide behavioral health assessments to MassHealth children and youth under the age of 21 if they are enrolled as a MassHealth provider or as network providers in one of MassHealth’s contracted managed care entities.

CANS Training and Certification

Massachusetts Behavioral Health Access (MABHA)

The Massachusetts Behavioral Health Access (MABHA) website helps both providers and members locate openings for CBHI services (in-home therapy, in-home behavioral services, therapeutic mentoring, etc.)

Massachusetts Child Psychiatry Access Project (MCPAP)

MCPAP lists a number of tools for primary care providers:

MCPAP also includes tools that may be useful for parents or other professionals:

Psychiatric Emergency Service Programs

Psychiatric Emergency Service Programs also known as ESP’s (emergency service program), provide crisis assessment, intervention and stabilization services for both mental health and addiction-related emergencies. Services are available 24 hours a day, 7 days a week, 365 days a year. The goal of ESP’s, whenever possible, is to help individuals avoid a lengthy hospital emergency room visit by offering community-based alternatives for psychiatric crises, in which individuals and/or families can be seen in more comfortable and less stressful environments.

Learn which program serves the catchment area in which you practice and share with clients: English | Spanish  

Visit the MBHP website to learn more information about ESPs and see INTERFACE's guide for how to access these services.

If a child or adolescent requires hospitalization, the following guides may be useful for parents who are navigating an overwhelming situation:

 Your Child’s Psychiatric Hospitalization: A Guide for Parents

Your Child’s Psychiatric Hospitalization: Working with the School

Massachusetts Office of Victim Assistance (MOVA)

MOVA is a program through the Office of the Attorney General that supports survivors and witnesses of violent crime. Survivors can apply for compensation to help pay for expenses related to the crime. Our Frequently Asked Questions explains MOVA in greater detail and provides instructions for submitting an application. 


Warmlines are phone and text lines available to youth and adults who need extra support. Warmlines are available for veterans, victims of assault, members of the LGBT community, pregnant and postpartum women, parents, and individuals experiencing suicidal thoughts. Some Warmlines are open 24/7 while others are only available certain hours.

INTERFACE's Guide to Warmlines

Mental Health Apps

Mental health apps are a helpful and portable resource to use as a supplement to psychotherapy or when individuals experience transportation, financial, or scheduling barriers that prevent them from maintaing a consistent therapy appointment. 

See INTERFACE's Guide about Apps for Mental Health and Wellness

Additional Resources for Clients and their Families

Insurance Guide For Families and Individuals Seeking Mental Health Services

A Guide Psychological Testing

A Guide to Making Medication Choices

Tips for Talking About Your Mental Health: For Teens

Websites Especially for Teens

Elder Caregiver Resources