In the midst of the ongoing global pandemic, demand for mental health services is at an all time high, and the mental health system is struggling to meet the need.  The INTERFACE Referral Service is currently experiencing an unprecedented call volume, and as a result, please note that it can take up to 5 business days for our staff to be able to return messages and 3-5 days for new referrals to be assigned to a lead counselor.  We are working as fast as we can to serve everyone while providing excellent care to our callers.  We appreciate your patience during this trying time.  If you are experiencing a psychological emergency and cannot wait, please call your local Emergency Service Program at 877-382-1609 or learn more at When and Where to Seek Help.


Serving Communities Across Massachusetts

The William James INTERFACE Referral Service, ​offered through our Freedman Center, is a mental health and wellness referral Helpline available Monday through Friday, 9 am-5 pm, at 888-244-6843 (toll free). This is a free, confidential referral service for residents of participating communities.  Callers from these participating communities are matched with licensed mental health providers from our extensive database, on average, within 2 weeks of their call to INTERFACE. Each referral best meets the location, insurance, and specialty needs of the caller.  

INTERFACE Referral Service also provides Guides, available for all visitors to our website, which can be found on the Guides Tab above, which are helpful when navigating the mental health system.

Additonally, William James INTERFACE Referral Service supports the work of organizations across the state, including the Suffolk and Norfolk Juvenile Court Clinics, the Department of Disabled Persons Protection Commision's Sexual Assault Response Unit and three state initiatives:  Massachusetts Child Psychiatry Access Project (MCPAP), and MCPAP for Moms.


More information about the service and terms of confidentiality are on our Contact page.

For information about becoming a participating community, please complete this form and we will get back to you as soon as possible.