The demand for mental health services, across the country and across the Commonwealth, is at an all-time high. We are experiencing unprecedented call volume and seeing increased wait times for referrals. We are working as fast as we can to provide care to our callers, while also maintaining a high level of service. We appreciate your patience during this time.

Learn more about When and Where to Seek Help. We are not an emergency service. If you or the person you’re seeking to assist requires a crisis response to meet immediate safety needs, please call 911, go to your local emergency room, or find your local Emergency Service Program by calling 877-382-1609.


Serving Communities Across Massachusetts

The William James INTERFACE Referral Service, ​offered through our Freedman Center, is a mental health and wellness referral Helpline available 9am to 5pm on Mondays, Wednesdays and Fridays and 8am to 6pm on Tuesdays and Thursdays (excluding holidays), at 888-244-6843 (toll free). This is a free, confidential referral service for residents of participating communities.  Callers from these participating communities are matched with licensed mental health providers from our extensive database, on average, within 2 weeks of their call to INTERFACE. Each referral best meets the location, insurance, and specialty needs of the caller.  

INTERFACE Referral Service also provides Guides, available for all visitors to our website, which can be found on the Guides Tab above, which are helpful when navigating the mental health system.

Additionally, William James INTERFACE Referral Service supports the work of organizations across the state, including the Suffolk and Norfolk Juvenile Court Clinics, the Department of Disabled Persons Protection Commission's Sexual Assault Response Unit and two state initiatives:  Massachusetts Child Psychiatry Access Project (MCPAP), and MCPAP for Moms.


More information about the service and terms of confidentiality are on our Contact page.

For information about becoming a participating community, please complete this form and we will get back to you as soon as possible.