The INTERFACE Referral Service will be closed for the Thanksgiving holiday from Wednesday, 11/24-11/26/21 and will re-open on Monday, 11/29/21. Messages left during this time will not be returned until after the holiday. We wish everyone a happy and healthy Thanksgiving!

In the midst of the ongoing global pandemic, demand for mental health services is at an all time high, and the mental health system is struggling to meet the need.  The INTERFACE Referral Service is currently experiencing an unprecedented call volume, and as a result, please note that it can take up to 5 business days for our staff to be able to return messages and 3-5 days for new referrals to be assigned to a lead counselor.  We are working as fast as we can to serve everyone while providing excellent care to our callers.  We appreciate your patience during this trying time.  If you are experiencing a psychological emergency and cannot wait, please call your local Emergency Service Program at 877-382-1609 or learn more at When and Where to Seek Help.

About the INTERFACE Referral Service

What Is the William James INTERFACE Referral Service?

The William James INTERFACE Referral Service aims to help break down the “silos” that exist between various agencies, mental health providers, and systems that can often hinder access to mental health and wellness services for individuals.  Through the Helpline that operates Monday-Friday from 9 AM- 5 PM, callers from subscribing communities will work with a Resource and Referral Counselor who will help them navigate the challenges of finding mental health services. Each caller from a subscribing community will be assigned a lead counselor who will provide matches to services, as well as provide information and resources about mental health and wellness. Please see our "What to Expect When You Call the Helpline" page for more information about our process.

The information on our web site is drawn from a variety of sources and publications in the area of mental health and wellness, including articles written by members of our staff and/or content experts in the field. The resources and mental health providers included in our database are vetted and reviewed by the Leadership Board before being added to the web site or database.