The demand for mental health services, across the country and across the Commonwealth, is at an all-time high. We are experiencing unprecedented call volume and seeing increased wait times for referrals. We are working as fast as we can to provide care to our callers, while also maintaining a high level of service. We appreciate your patience during this time.

Learn more about When and Where to Seek Help. We are not an emergency service. If you or the person you’re seeking to assist requires a crisis response to meet immediate safety needs, please call 911, go to your local emergency room, or find your local Emergency Service Program by calling 877-382-1609.

About the INTERFACE Referral Service

What Is the William James INTERFACE Referral Service?

The William James INTERFACE Referral Service aims to help break down the “silos” that exist between various agencies, mental health providers, and systems that can often hinder access to mental health and wellness services for individuals.  Through the Helpline that operates from 9 AM- 5 PM on Monday, Wednesday and Friday, and 8 AM- 6 PM on Tuesday and Thursday, callers from subscribing communities will work with a Resource and Referral Counselor who will help them navigate the challenges of finding mental health services. Each caller from a subscribing community will be assigned a lead counselor who will provide matches to services, as well as provide information and resources about mental health and wellness. Please see our "What to Expect When You Call the Helpline" page for more information about our process.

The information on our web site is drawn from a variety of sources and publications in the area of mental health and wellness, including articles written by members of our staff and/or content experts in the field. The resources and mental health providers included in our database are vetted and reviewed by the Leadership Board before being added to the web site or database.