The demand for mental health services, across the country and across the Commonwealth, is at an all-time high. We are experiencing unprecedented call volume and seeing increased wait times for referrals. We are working as fast as we can to provide care to our callers, while also maintaining a high level of service. We appreciate your patience during this time.

Learn more about When and Where to Seek Help. We are not an emergency service. If you or the person you’re seeking to assist requires a crisis response to meet immediate safety needs, please call 911, go to your local emergency room, or find your local Emergency Service Program by calling 877-382-1609.

Service Policies

Service and Confidentiality Information

The William James INTERFACE Referral Service is a mental health referral service and is not designed to respond to urgent situations where someone’s well-being might be at immediate and serious risk.  If you require a crisis response to meet immediate safety needs, we will give you the contact information for the crisis responder that can best assist you.  We will still be available to you after the crisis has been stabilized to work with you to find mental health services for yourself, child or family.

The William James INTERFACE Referral Service is also very careful with the sensitive information you may share with us, and works to safeguard your information and protect your privacy.  However, in situations such as when there is a serious risk of harm to yourself, or of harm to someone else, or someone who may be dependent upon you such as a child, older adult or a person with a disability, we may be required by law to report the situation to an appropriate agency responsible for ensuring safety.

Policy for INTERFACE Callers regarding SMS Text Messages

During our intake process, the William James INTERFACE Referral Counselor will ask for verbal consent from the caller regarding communicating via SMS Text Messages.  The caller can choose to Opt - In or Opt - Out during intake.

At any time, the caller can contact the William James INTERFACE Referral Service in order to change what was determined during intake. Via text, the caller can text STOP, UNSUBSCRIBE, QUIT or CANCEL to opt-out of text messages. The caller can also email interface@williamjames.edu to let the INTERFACE Referral Counselor know a change in order to Opt - In or Opt -Out regarding communicating via SMS Text Messages.

Upon receipt of this message, the INTERFACE Referral Service will cease communication via SMS texting.