We at the William James College INTERFACE Referral Service are keenly aware of the shortage of mental health providers of color and how racial inequities exist in medical and mental health care. The College’s Black Mental Health Academy, Center for Multicultural and Global Mental Health, and other programs and academic offerings are playing a critical role in reversing this trend. We invite you to read a statement from our Black Mental Health Graduate Academy Scholars, and to stand with us as allies to drive change and address systemic racism.

Resource Organizations » Child Abuse and Neglect » xMilford-Mendon-Upton

In Massachusetts

Organizations with hotlines

Casa Myrna Vasquez

SafeLink Hotline: 877-785-2020

Phone: 617-521-0100

Fax: 617-521-0105

Email: info@casamyrna.org

The mission of Casa Myrna is to deliver solutions to end domestic and dating violence. The program offers short and long term housing services to women and children as well as pregnant or parenting teenage girls who were victims of abuse. The program offers a variety of support services including counseling, legal advocacy, housing advocacy, and employment and financial planning. The program also conducts education and outreach on domestic violence and healthy relationships on both small and large scales. Today Casa Myrna is the largest provider of shelter and supportive services to survivors of domestic violence in Boston. They offer services in English and Spanish.

Department of Children and Families

Hotline: 800-792-5200

The Department of Children and Families (DCF) is the Massachusetts state agency responsible for protecting children from child abuse and neglect. To report abuse or neglect, call the Child-at-Risk Hotline anytime of the day or night at 800-792-5200. DCF relies on reports from professionals and other concerned individuals to learn about children who may need protection. DCF receives reports on more than 100,000 children each year. Certain professionals are mandated to report child abuse and neglect; however, anyone can report child abuse and neglect.

Domestic Violence Services Network


(978) 318-3421

Email: dvvap@concordma.gov

DVSN works in collaboration with communities to end domestic violence.  They strive to empower and educate all peoples in ways that respect their dignity and choices while promoting their safety. DVSN is a referral service  specifically addressing domestic and dating violence as well as stalking; their services span across 13 communities in Massachusetts including but not limited to Acton, Boxborough, Bedford, Carlisle, Concord, Maynard, Lexington, Lincoln, Stow, Sudbury, Wayland, Weston and Hanscom Air Force Base. They also offer access to specific programs through partnerships with police departments as well as social service agencies in the towns they serve. Programs listed range from informational dinners about legal services, victims assistance, and self-defense training. Other programs exist through partnerships with Emerson Hospital,  Middlesex District Attorney's Office, and Concord District Court. DVSN also has a directory of resources that is easily accessible through their website. 

Elizabeth Freeman Center

Hotline: 866-401-2425

Phone: 413-499-2425

Fax: 413-443-3016

The Elizabeth Freeman Center serves the survivors, significant others, and family members who are experiencing, escaping or suffering the long-term affects of violence as well as children who have witnessed such violence. Their services include: A 24 hour a day, seven day a week emergency response hotline with counselors available to accompany victims to hospitals, police stations and safety; A confidential and secure residential shelter with in-house support services; Individual counseling, and safety planning at EFC sites and off site; Support groups; Economic, housing and general advocacy and assistance; Legal advocacy on-site in the county courts who assist victims to obtain 209A restraining orders and other necessary services. Their services span the entire Berkshire County, are free of charge, confidential, and available in multiple languages.

Massachusetts Office of Victim Assistance

Hotline: 844-878-6682

Office: 617-586-1340

Email: mova@mass.gov

The mission of the Massachusetts Office for Victim Assistance (MOVA) is to advocate for, and assist all, crime victims, witnesses, their family members, and to direct victim service providers throughout the Commonwealth of Massachusetts. Victims and their families are often traumatized, confused, and uncertain about where to turn for help. Victims can receive assistance through MOVA's Service Programs, the SAFEPLAN Program (for victims seeking protection from abuse), and through the Help Directory. The Victim Services Coordinator can provide referrals to appropriate programs, service providers, information, and advocacy organizations to help victims better understand the justice system.

Parents Helping Parents and Parental Stress Line

Parental Stress Line: 800-632-8188

Parents Helping Parents: 617-926-5008

Email: info@parentshelpingparents.org

Parents Helping Parents' (PHP) mission is to promote and support healthy parent/child relationships and break the cycle of child abuse through peer-led, professionally facilitated mutual help groups, providing a nurturing, non-judgmental environment in which to improve family relationships. PHP also offers a 24/7 Parental Stress Line that is free and confidential for parents looking for support and guidance. Parent Support Groups serve as a safe place for parents to express frustrations and concerns about their children and families and get advice from other parents.

REACH Beyond Domestic Violence

Hotline: 800-899-4000

Phone: 781-891-0724

Fax: 781-891-3861

Email: info@reachma.org

REACH is committed to advancing the safety, healing, and empowerment of those who experience domestic or relationship violence, through direct services and education while promoting social justice for individuals and families of all backgrounds. REACH provides shelter and safe homes to survivors and their children who have been traumatized by domestic violence. Comprehensive support services are available to shelter guests, including counseling assistance in obtaining longer-term housing and employment, and legal advocacy.Teens P.A.V.E. the Way is a statewide summit to train teens as peer educators, helping to break the cycle of relationship abuse.

Safe Passage

(888) 345-5282

(413) 586-1125

Safe Passage is dedicated to creating a world free of domestic violence and relationship abuse. We primarily serve individuals and families in Hampshire County. Safe Passage serves survivors of all genders. Services are free and accessible to people with disabilities and are available in English, Spanish, and other languages. Safe Passage provides survivors with the support and information to keep themselves and their children safe and to rebuild their lives in the wake of domestic violence. Services offered include: 24-hour hotline, emergency shelter for adults and children fleeing abuse, counselors for emotional support, legal advocacy for DV cases in probate & family court, survivor support groups, crisis intervention for children exposed to or are victims of abuse. Safe Passage welcomes men, women, transgender and gender non-conforming survivors, and folks of no gender.  We serve people of all sexual orientations. We service those living in rural areas, all immigrants, and refugees.

Organizations without hotlines

Berkshire County Kids' Place & Violence Prevention Center

Phone: 413-499-2800

Berkshire County Kids' Place and Violence Prevention Center, Inc. provides an interdisciplinary, cooperative team approach to address the needs of children subjected to violence as victims or as witnesses and to their non-offending family members. The center provides a safe, caring, home-like atmosphere that coordinates the combined knowledge of law enforcement, social service, medical, prosecutorial, and mental health agencies to ensure an effective response to childhood trauma. Kids' Place gives children who have experienced violence in their lives, either as victims of abuse or witnesses to domestic violence, a safe place to tell their stories and get help.

Child Assault Prevention (CAP) Program

617-969-5906 x 143

In partnership with Newton schools, the Child Assault Prevention Program (CAP) is a curriculum that teaches elementary school children simple strategies to reduce their vulnerability to verbal, physical, and sexual assault and violence. Approximately 80 trained and supervised CAP volunteers work as Prevention Specialists. CAP also provides information to parents and teachers that gives them the language to talk to children in a way that works for children and adults alike. A component for parents and teachers helps them to detect and respond to children who need their help, and to support the problem-solving strategies that the youngsters are learning.

Enough Abuse Campaign


The Enough Abuse Campaign is a statewide effort to eliminate child sexual abuse in Massachusetts. The campaign provides adults and communities with the knowledge and skills they need to put an end to the silence around child sexual abuse. Enoughabuse.org also serves as the site of a national prevention pilot funded by the Federal Centers for Disease and Control and Prevention (CDC) and operating various communities in Massachusetts.

Family Justice Center of Boston

(617) 779-2100

Email: info@bphc.org

The Family Justice Center (FJC) of Boston provides a safe and welcoming environment where you can talk about your experiences and explore your options. You may need help finding your way through the legal system and understanding your rights as a victim. You may want to know if and how your child has been harmed, and by whom. You may be looking for the support that you need to stay safe and start over. At the FJC, individuals and families have access to a wide range of free services offered by a diverse group of partner organizations. FJC Partners are here to serve all victims and survivors of domestic violence, sexual assault and child abuse - including non-English speakers, immigrants (regardless of your status) and gay, lesbian, bisexual and transgender individuals. All services are offered free of charge.

Futures Without Violence

Phone: 617-702-2004

Fax: 857-415-3293

Email: info@futureswithoutviolence.org

Everyone has the right to live free of violence. Futures Without Violence, formerly Family Violence Prevention Fund, works to prevent and end violence against women and children around the world. From domestic and dating violence, to child abuse and sexual assault, Futures Without Violence works to end some of the most pressing global issues of our time. Striving to reach new audiences and transform social norms, we train professionals such as doctors, nurses, athletic coaches, and judges on improving responses to violence and abuse. As well, we work with advocates, policy makers and others to build sustainable community leadership and educate people everywhere about the importance of respect and healthy relationships.

Massachusetts Children's Alliance

Phone: 617-573-9800

Fax: 617-573-9832

The Massachusetts Children's Alliance, an accredited chapter of the National Children's Alliance, holds a vision to promote an environment where children are free from sexual, physical, and emotional abuse and neglect, and where all children are treated with dignity and respect. The organization promotes an integrated, multidisciplinary team response to child abuse and is committed to strengthening collaboration and fostering systemic and societal change to protect children. Through support of member organizations, the Chapter ensures that children and families have access to high quality, comprehensive, specialized and culturally competent services of a Children's Advocacy Center.

Massachusetts Children's Trust Fund

toll free: 1-888-775-4KID


Fax: 617-727-8997

The Massachusetts Children's Trust Fund (CTF) enables more than 100 organizations statewide to prevent child abuse and neglect by providing evidence-based, effective programs to help build and sustain positive, healthy families. CFT's programs include Healthy Families, Family Centers, Parenting Education and Support Programs, One Tough Job, Family Support Training Center, and Fatherhood Initiative. CTF provides funding, training, and program models that expand the capacity of communities to work with parents and children. The benefits are many -- stronger communities, more effective parents and more children who are free from physical, sexual, and emotional abuse and neglect.

Massachusetts Society for the Prevention of Cruelty to Children (MSPCC)


MSPCC is dedicated to leadership in protecting and promoting the rights and well-being of children and families. To prevent child abuse, MSPCC focuses on the needs of both the child and the parent. MSPCC’s work focuses on preventing or mitigating the effects of Adverse Childhood Experiences (ACEs) including physical, sexual, and emotional abuse, neglect, household substance abuse, household mental illness, and domestic violence.  By promoting social and emotional learning and supports for children as well as tools to improve parents’ skills, MSPCC employs a two-generational approach to improve outcomes for both children and parents. MSPCC combined with Eliot Community Human Services in 2016 to further strengthen the agency’s services and better address the needs of children and families.  Services provided include pregnancy and parenting support, clinical mental health counseling and care coordination, adoptive and foster parent support, and advocacy. The website allows guardians and/or providers to place referrals for clinical services directly as well.

Outside Massachusetts

Organizations with hotlines

Child Help

Hotline: 800-422-4453


Childhelp is a leading national non-profit organization dedicated to helping victims of child abuse and neglect. Childhelp's approach focuses on prevention, intervention and treatment. The Childhelp National Child Abuse Hotline, 1-800-4-A-CHILD, operates 24 hours a day, seven days a week. Childhelp's programs and services also include residential treatment services (villages); children's advocacy centers; therapeutic foster care; group homes; and child abuse prevention, education and training. The website includes a Learning Center with information for parents, children, and professionals about abuse and guidance on how to get help.

Hero Project

Hotline: 877-874-4376

The Hero Project, a part of the Pennsylvania Coalition Against Rape, is a community-based, media-driven, child sexual abuse prevention program designed to educate and motivate adult community members to call the 24-hour HERO Hotline if they suspect child sexual abuse. The mission of the Pennsylvania Coalition Against Rape is to work to eliminate all forms of sexual violence and to advocate for the rights and needs of victims of sexual assault.

Rape, Abuse and Incest National Network (RAINN)

Hotline: 800-656-HOPE (4673)

Office: 202-544-1034

Fax: 202-544-3556

The Rape, Abuse & Incest National Network is the nation's largest anti-sexual assault organization. RAINN operates the National Sexual Assault Hotline in partnership with more than 1,100 local rape crisis centers across the country. RAINN also carries out programs to prevent sexual assault, help victims, and ensure that offenders are brought to justice. Their website offers information regarding statistics, types of sexual violence, the effects of sexual violence, and tips to reduce the risk to adults and children.

Organizations without hotlines


Email (preferred): info@1in6.org

Email: info@1in6.org

The mission of 1in6 is to help men who have had unwanted or abusive sexual experiences in childhood live healthier, happier lives. Our mission also includes serving family members, friends, and partners by providing information and support resources on the web and in the community. 1in6 offers outreach, education and services, in person and over the web, to men with histories of unwanted or abusive childhood sexual experiences and anyone who cares about them. 1in6 also provide professional trainings.

Child Welfare Information Gateway


Email: info@childwelfare.gov

Child Welfare Information Gateway promotes the safety, permanency, and well-being of children, youth, and families by connecting child welfare, adoption, and related professionals as well as the public to information, resources, and tools covering topics on child welfare, child abuse and neglect, out-of-home care, adoption, and more.

International Society for the Prevention of Child Abuse and Neglect


The International Society for the Prevention of Child Abuse and Neglect is a multidisciplinary international organization that brings together a worldwide cross-section of committed professionals to work toward the prevention and treatment of child abuse, neglect and exploitation globally. ISPCAN's mission is to prevent cruelty to children in every nation, in every form: physical abuse, sexual abuse, neglect, street children, child fatalities, child prostitution, children of war, emotional abuse and child labor. ISPCAN is committed to increasing public awareness of all forms of violence against children, developing activities to prevent such violence, and promoting the rights of children in all regions of the world.

Joyful Heart Foundation

New York office: 212-475-2026

Email: info@joyfulheartfoundation.org

The mission of the Joyful Heart Foundation is to heal, educate and empower survivors of sexual assault, domestic violence and child abuse. In fulfilling that mission, Joyful Heart Foundation is committed to providing the most up to date information, resources and statistics pertaining to sexual assault, domestic violence and child abuse. Joyful Heart makes it a priority to continuously educate themselves and to share this knowledge with their supporters, clients, partners and the community. Joyful Heart provides survivors with the information and links to national and local organizations where they can receive the appropriate support and assistance on their journey towards healing.

National Child Traumatic Stress Network

(310) 235-2633 (CA Office)

(919) 682-1552 (NC Office)

Established by Congress in 2000, the National Child Traumatic Stress Network (NCTSN) is a unique collaboration of academic and community-based service centers whose mission is to raise the standard of care and increase access to services for traumatized children and their families across the United States. Combining knowledge of child development, expertise in the full range of child traumatic experiences, and attention to cultural perspectives, the NCTSN serves as a national resource for developing and disseminating evidence-based interventions, trauma-informed services, and public and professional education. The website includes information on the types of traumatic stress and resources for parents and caregivers whose children are experiencing traumatic stress.

Sexual and Domestic Violence Prevention and Services

Find information on programs and services funded by the Commonwealth, including a comprehensive array of prevention programs and interventions for survivors of sexual and domestic violence and their children. Services are available in every region of the Commonwealth and include residential programs, 24-hour advocacy and support, and specialized programs for children exposed to domestic violence, people who use violence in their relationships, and sexual and domestic violence services for immigrants and other communities experiencing inequities.