The demand for mental health services, across the country and across the Commonwealth, is at an all-time high. We are experiencing unprecedented call volume and seeing increased wait times for referrals. We are working as fast as we can to provide care to our callers, while also maintaining a high level of service. We appreciate your patience during this time.

Learn more about When and Where to Seek Help. We are not an emergency service. If you or the person you’re seeking to assist requires a crisis response to meet immediate safety needs, please call 911, go to your local emergency room, or find your local Emergency Service Program by calling 877-382-1609.

Practice guidelines offered when resuming in-person clinical practices during the COVID pandemic (APA, 2020); (NASW, 2020).

Here are some practice guidelines offered by the national psychology and social work professional organizations (American Psychological Association & National Association of Social Workers).

  • Determine need. Review the patient's information (e.g. access to technology, level of risk, worsening mental health condition) to determine if treatment is appropriate through virtual means. Keep in mind that mental health professionals can refuse to see patients face-to-face, especially if they are older or have health conditions, or live with family members who have heightened risk factors. 


  • Learn the risks. Review the potential risk factors of patients that may place them or you at a higher risk for contracting the virus (e.g. patient occupation, health conditions, other behaviors).


  • Establish new rules. Develop policies on the use of face masks or other PPE for clients and employees. Require clients to take their temperatures before any in-person session to ensure they do not have a fever.


  • Rearrange office space. Change office seating and waiting rooms to allow for social distancing. Open windows to increase airflow. Keep hand sanitizers that contain at least 60% alcohol in all common areas.


  • Adjust practices. Implement an informed consent process. The APA has developed a customizable informed consent template for in-person sessions during the public health emergency